FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Material Care
Acrylic Finished Products
All our Acrylic products should only be washed in warm + soapy water or a non-solvent based lens cleaner with a soft microfiber cloth. We do not recommend using Magic Erasers as they can scratch the acrylic and are considered to be an abrasive!
Wood Finished Products
Please keep all wood products out of water. Wood products cannot be submerged and require spot cleaning with a damp cloth. Submerging, as well as keeping near hot/cold temperatures will cause your products to warp. Conditioning your wood products in beeswax every 6 months will ensure your products last!
Gold Vermeil Jewelry
Gold vermeil, known for its premium quality and lustrous finish, requires careful maintenance to preserve its appearance. Follow these care tips to keep your gold vermeil jewellery looking its best:
Avoid Water & Moisture: Gold vermeil is delicate, so remove your jewellery before swimming, showering, or washing your hands to prevent the gold layer from wearing off.
Steer Clear of Chemicals: Perfumes, lotions, and cleaning agents can damage the gold coating. Apply beauty products first, then wear your jewellery.
Store Safely: Use a soft pouch or a lined jewellery box to keep your vermeil pieces from scratching or rubbing against other jewellery.
Clean Gently: Wipe your jewellery with a soft, lint-free cloth after each wear to remove oils and dirt. Avoid abrasive cloths or brushes.
Polish Regularly: Restore the shine with a jewellery polishing cloth, infused with special chemical materials, to effectively prevent tarnishing and brighten your gold pieces. These cloths are designed to be gentle yet powerful, keeping your jewellery looking as good as new.
Limit Wear: Vermeil jewellery is ideal for special occasions. Avoid wearing it during high-impact activities to preserve its beauty.
Sterling Silver Jewelry
Sterling silver is a popular choice for its bright finish and versatility, but it requires proper care to maintain its shine and prevent tarnishing. Here are some essential tips:
Avoid Tarnish Triggers: Sterling silver naturally tarnishes when exposed to air, moisture, and chemicals. Keep it away from perfumes, lotions, and household cleaners.
Wear It Often: Believe it or not, wearing your silver jewellery helps prevent tarnish! The natural oils from your skin create a barrier against oxidation.
Remove Before Activities: Take off your silver jewellery before swimming (chlorine is a no-go), exercising, or doing household chores to avoid scratches or exposure to harmful substances.
Store Properly: Use an airtight pouch or anti-tarnish bag when not wearing your silver pieces. Avoid storing them with other metals to prevent scratches.
Clean Gently: Use a soft, non-abrasive cloth to polish your jewellery. For stubborn tarnish, a gentle soap and warm water solution can work wonders. Dry completely before storing.
Polish Regularly: Restore the shine with a jewellery polishing cloth, infused with special chemical materials, to effectively prevent tarnishing and brighten your gold pieces. These cloths are designed to be gentle yet powerful, keeping your jewellery looking as good as new.
Avoid Prolonged Sunlight: Direct sunlight can speed up tarnishing. Store your silver jewellery in a cool, dark place.
Professional Care: For heavily tarnished or intricate pieces, a professional jeweller can provide deep cleaning and restoration.
Shipping
Where do you ship to?
We currently ship within Canada, while finding cost effective ways to ship across North America!
How long does shipping take?
Shipping times vary based on the selected method. Tracked shipping can take 1-7+ business days. Please see checkout for current ship times!
Please note: we are not responsible for any shipping delays and will be encouraged to reach out to the courier company directly for clarity.
How do I track my order?
A tracking number will be provided to you via email and/or SMS, once your order has left our warehouse.
Can I pick up my order?
Of course! Local pick up is available in Minesing, ON. An email will be sent when your order is ready for pick up. Make sure to add us to your safe list so nothing goes into junk!
Returns
How do I return an item?
Unfortunately, due to the custom nature of our products - all sales are final.
Can I exchange for a different item?
No - if your item is/was damaged during shipping, we’ll be happy to exchange the item(s) for you!